Privacy Policy
IMPORTANT INFORMATION
The privacy statement (“Statement’) constitutes the privacy policy for XtraCorp Pty Ltd t/a Enjoy Living (“EL”, “We”, “Us”) for use of the enjoyliving.com.au (“Website”) what information we gather, how we use it and how to correct or change it.
We realize when you place an order with EL, you are investing trust in us. We do all we can to maintain that trust. Furthermore, under law, your rights to privacy are protected.
EL follows the Privacy Act and general laws, which restrict the use of certain information. All information collected is confidential.
This Statement only addresses activities from our server. Other sites, including those to which the website links and third-party sites and services with which www.enjoyliving.com.au is connected may have their own privacy policies and practices which we do not control.
What types of personal information do EL collect?
We only collect the necessary information to fulfil customer orders; Name, Delivery Address, Email Address, Telephone/Mobile Phone Number. Financial information that is collected is used to bill you for our products and services. Your personal information may be used to contact you if necessary for customer service reasons and notify you of new products or special deals that may be of interest to you. EL does not share, sell, or trade any personal information collected online with any third parties. Should we require putting one of our stockists in direct contact with you, perhaps to best service your online order; this would only be done so after first seeking your permission.
How EL collect personal information.
We collect personal information from you if you buy something from us, you subscribe to our marketing communications, if you sign up an account with us or enter a competition run by EL.
When you share personal information with us, we will give our best endeavours to store and protect its security. We use encryption at rest to help us with this task.
How we use your personal information.
As is the case with all internet activity, in general, when you visit the EL website, we only use your personal information to provide the product(s) that you have requested from us. We may use your information to:
- Reach out to facilitate your order or answer your queries (including but not limited to phone, email, SMS or any other message platforms).
- Arrange delivery.
- Take Payment for the items purchased.
EL may also use your personal information to assist with product choices and to keep you informed of changes to product ranges or special offers.
For statistical purposes, our servers will automatically record information such as – Your Computer’s IP address, the pages within EL website that you visit, items and information searched for on our website. This information is collected for analysis and evaluation purposes only to help us improve our site and products we provide. This information will not be used in association with any other personal information.
EL will only communicate with you via email and/or SMS for marketing purposes, only if you have provided us with either your email address and/or mobile phone number and have also consented to receive marketing communications from us.
At any time, if you prefer not to receive promotional information from us, simply email us using our online form on our contact page stating your name and contact details and request that your details be taken off our mailing list.
This Privacy Statement only addresses activities from our server.
Other sites, including those to which the website links and third-party sites and services with whom www.enjoyliving.com.au is connected, may have their own privacy policies and practices which we do not control.
Who we share your personal information with.
Our employees, contractors or service providers who provide services or functions on our behalf. This may include internet service providers, IT systems administrators, mailing houses, payment processors, and data entry service providers.
Freight Partners
We may share some personal information with our freight partners so that we can deliver the products to the address you have given us. Generally, this includes your delivery address, recipients name and contact details is necessary.
Billing Partners
We may share some of your personal information with our billing partners in order to ensure that your payment is processed smoothly.
Federal or State Authorities
We may disclose your personal information to the relevant authorities when required to by law, in cases of fraud and where any threats are made against any of our employees or to the general public.
How to make a Privacy complaint.
You may send us an email using our online form on our contact page at any time if you have questions about our Privacy Policy or about the way in which your personal information has been handled. Any complaint will be considered to determine whether there are simple or immediate steps which can be taken to resolve the complaint.
Any complaint will be investigated. You may be asked to provide further information about your complaint and the outcome you are seeking. We then gather relevant facts, locate/review relevant documents and speak with individuals involved. Every endeavour will be made to investigate and resolve any complaint in a timely manner.
Security
When you browse our website, and most importantly, when you enter information (for example: your name, email address, phone number, credit card details) into a form on our website, we secure that information using current industry-standard encryption protocols.
This Privacy Statement only addresses activities from our server. Other sites, including those to which the website links and third-party sites and services with whom www.enjoyliving.com.au is connected, may have their own privacy policies and practices which we do not control.
Changes to this Privacy Statement
We reserve the right to amend or make changes to this Privacy Policy from time to time. Your continued use to the website will signify your acceptance the current Privacy Policy at the time of your order.
Contact Us
If you require to amend your personal information or make a privacy complaint, please send us an email via our contact page.